Improving empathic behavior increases patient satisfaction, reduces the likelihood of malpractice law suits, decreases burnout, and improves clinician job satisfaction. A rigorous randomized controlled trial of practicing physicians showed statistically significant improvement in patient satisfaction scores for those clinicians that…
Improving empathic behavior increases patient satisfaction, reduces the likelihood of malpractice law suits, decreases burnout, and improves clinician job satisfaction. A rigorous randomized controlled trial of practicing physicians showed statistically significant improvement in patient satisfaction scores for those clinicians that…
Improving empathic behavior increases patient satisfaction, reduces the likelihood of malpractice law suits, decreases burnout, and improves clinician job satisfaction. A rigorous randomized controlled trial of practicing physicians showed statistically significant improvement in patient satisfaction scores for those clinicians that…
With the rise of social media as a preferred communication platform, every industry has become a target of negative reviews. The rise in websites that facilitate negative commentary has proliferated. Unfortunately, negative comments are often divisive, angry, and can feel…
H-CAHPS and CG-CAHPS are patient satisfaction surveys in the hospital and office settings. They are being collected, published and used by payers in determining hospital and physician reimbursement. Criticisms have been raised about the validity of the surveys and their…
Mutual caring between clinician and patient only thrives within the mutually understood boundaries of a professional relationship. Occasionally, unexamined feelings or misinterpreted communications by patient or clinician lead to incursions beyond those boundaries, and such incursions always threaten the relationship….
In this module, we explore typical reactions to disruptions, terminations and transfers of care as well as communication strategies that have proven effective in managing such separations. Diplomate Engagement Self-assessment questions tailored to each specific module topic are required upon…
Anxiety disorders are serious medical illnesses that cause disabling anxiety and fear. Unlike episodic anxiety caused by a stressful event such as a business presentation or a first date, anxiety disorders are relentlessly distressing, disrupting patients’ lives with irrational fear…
During the medical interview, patients’ strong emotions tend to elicit strong emotions in their clinicians. Depending on clinicians’ skill and self-awareness, those emotions can lead to productive exploration of important clinical issues, or they can threaten therapeutic relationships. This module…
Closing an interview is a complex endeavor, and your success depends both on your skillful approach to preceding interview segments and the skills you employ in the closing moments. The closure of any patient encounter includes specific behaviors and interactions…
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