Activity ID



April 1, 2021

Format Type


CME Credit



CME Provider

American Academy on Communication in Healthcare


During the medical interview, patients’ strong emotions tend to elicit strong emotions in their clinicians. Depending on clinicians’ skill and self-awareness, those emotions can lead to productive exploration of important clinical issues, or they can threaten therapeutic relationships. This module describes concepts and skills that help you to respond to patients’ intense expressions of sadness, fear, or anger in ways that not only promote patients’ healing, but also enhance your own self-awareness and growth as a clinician.

Diplomate Engagement

Self-assessment questions tailored to each specific module topic are required upon module completion. Multiple choice questions required; open-ended discussion questions are optional.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Describe the effects (on patients and on clinicians) of clinicians' empathic responses to strong emotions, as well as the effects of ignoring strong emotions.
Identify likely origins of strong emotions.
Describe how clear personal boundaries promote clinical effectiveness and professional growth.
Demonstrate ability to respond empathically to strong emotions.
Describe situations that may require referral or medication as adjunctive responses to strong emotions.


Online, Communication, Videos, Evidence-Based, Patient-Centered, Professionalism, Interpersonal Skills, Medical Knowledge, Brain Injury, Hospice and Palliative Medicine, Neuromuscular Development, Pediatric Rehabilitation, Spinal Cord, Sports, Pain Medicine


Interpersonal & Communication Skills, Professionalism

CME Credit Type

AMA PRA Category 1 Credit

Physician Well-being activity

Personal Resilience

Practice Setting

Academic Medicine, Inpatient, Outpatient, Rural, Urban, VA/Military

National Quality Strategies and/or Quadruple Aim Care Processes

Communication Skills, Assessment, Quality Improvement, Professionalism, Physician-Patient Relationship

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