Activity ID
1819Expires
July 20, 2027Format Type
InternetCME Credit
1Fee
$0-$50CME Provider: Louisiana Medical Mutual Insurance Company (LAMMICO)
Description of CME Course
H-CAHPS and CG-CAHPS are patient satisfaction surveys in the hospital and office settings. They are being collected, published and used by payers in determining hospital and physician reimbursement. Criticisms have been raised about the validity of the surveys and their relationship, or lack thereof, to quality of care. Many of the factors used in levying financial penalties are beyond the physician’s control. Many physicians find it dispiriting to be ranked like a restaurant. This monograph will examine the surveys, the claims, the criticisms and what is left for physicians to do about it.
Diplomate Engagement
Pre- and post-test with results to the learner.
Evaluation upon completion.
Post Activity Survey (3 to 4 months) asking what has been changed in practice.
ABMS Member Board Approvals by Type
ABMS Lifelong Learning CME Activity
Allergy and Immunology
Colon and Rectal Surgery
Ophthalmology
Preventive Medicine
Psychiatry and Neurology
Thoracic Surgery
Urology
Commercial Support?
NoNOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.
Educational Objectives
To cite a resource you can access for strategies to improve your patient satisfaction scores.
To implement a technique for obtaining independent feedback about conditions in your reception area.
To describe one or more measures you can use to improve patient satisfaction with appointments and scheduling.
To state the most important thing to avoid in dealing with patient complaints.
Keywords
Professionalism, Patient Satisfaction, Patient Satisfaction Survey, CG HCAPHS, HCAPHS, Office Practice, Communication, Mystery Shopper, Improvement Strategies, Appointments, Scheduling, Patient Complaints
Competencies
Interpersonal & Communication Skills, Patient Care & Procedural Skills, Practice-based Learning & Improvement, Professionalism, Systems-based Practice
CME Credit Type
AMA PRA Category 1 Credit
Physician Well-being activity
Personal Resilience
Practice Setting
Academic Medicine, Outpatient, Rural, Urban, VA/Military
National Quality Strategies and/or Quadruple Aim Care Processes
Communication Skills, Cognition, Human Learning & Problem Solving, Physician-Patient Relationship
