Activity ID



November 28, 2020

Format Type


CME Credit



CME Provider

Massachusetts Medical Society


Improving empathic behavior increases patient satisfaction, reduces the likelihood of malpractice law suits, decreases burnout, and improves clinician job satisfaction. A rigorous randomized controlled trial of practicing physicians showed statistically significant improvement in patient satisfaction scores for those clinicians that completed these courses.

Jointly provided with Empathetics, LLC and hosted by

Module 3: Delivering Bad News
This course teaches medical professionals how to deliver bad news to patients and their families in the most effective and professional way. Delivering bad news compassionately has profound implications for patients and their families, improves satisfaction with care and reduces the likelihood of misunderstandings that could lead to malpractice claims.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Recognize emotional responses in patients
Identify and manage physiologic responses involved in delivering and receiving bad news
Define the meaning of empathy and explain its importance in delivering bad news
Demonstrate empathic behaviors for improving patient relationships




Interpersonal & Communication Skills, Practice-based Learning & Improvement, Professionalism

CME Credit Type

AMA PRA Category 1 Credit

Physician Well-being activity

Organizational Culture of Wellness, Efficiencies in Medical Practice, Personal Resilience

Practice Setting

Academic Medicine, Inpatient, Outpatient, Physician Executives, Physician Scientists, Rural, Urban, VA/Military

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