This course will provide you with an overview of value in health care. We’ll start by distinguishing between cost and value, and understanding how both of these concepts relate to quality. We’ll introduce you to the growing problem of health…
This three-lesson course will explore health disparities – what they are, why they occur, and how you can help reduce them in your local setting. After discussing the current (and alarming) picture in lesson 1, we’ll dive into Lesson 2…
You might think we do a pretty good job of providing care to individuals with illnesses and diseases. But it’s important to take a step back and consider the factors contributing to illness. It’s important to realize that things like…
In conjunction with the Boston University School of Medicine and The Conversation Project, the IHI Open School offers this course to introduce students and health professionals to basic skills for having conversations with patients and their families about end-of-life care…
In this one-lesson course, we’ll introduce you to patient and family shadowing, a valuable exercise for health professions students and health care professionals at any stage of their career. You’ll learn five steps for using shadowing to better empathize with…
What does it mean to treat patients and families with dignity and respect? It means that health care providers listen to and honor patient and family perspectives and choices. Providers incorporate patient and family knowledge, values, beliefs, and cultural background…
The relationship between patient and provider is changing. Many health care systems aim to provide not only high-quality services, but also patient-centered care that advances the unique health goals of each person and family. In this course, you’ll learn about…
This internet activity will provide data and analysis of actual claims of EMTALA violations, showing what factors caused the patient claim to win and the hospital to lose. It will also show the array of penalties that may be levied…
In this course, we’re going to describe and advocate a patient-centered approach to use when things go wrong. This approach to adverse events and medical error centers on the needs of the patient, but it is also the best way…
Clinician rates of impairment from substance abuse and from psychiatric and physical disability are at least as high as the general population. As a clinician, you owe allegiance to both your colleagues and to a professional standard of ethics and…
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