ExpiresDecember 31, 2024
CME Provider: Institute for Healthcare Improvement
Description of CME Course
In this course, we’re going to describe and advocate a patient-centered approach to use when things go wrong. This approach to adverse events and medical error centers on the needs of the patient, but it is also the best way to address the needs of a caregiver in the wake of an adverse event. Finally, it will introduce a systematic response to error called root cause analysis (RCA), the goal of which is to learn from adverse events and prevent them from happening in the future.
The IHI Open School offers a range of online courses created by world-renowned faculty in improvement capability, patient safety, triple aim for populations, person- and family-centered care, leadership, and quality, cost, and value. Each course takes approximately 1 to 2 hours to complete and consists of three to five lessons that end with assessments.
Learners must complete the course and achieve a passing score of 75% on each post-lesson assessment to receive a certificate of completion.
ABMS Member Board Approvals by Type
ABMS Lifelong Learning CME Activity
Allergy and Immunology
Colon and Rectal Surgery
Psychiatry and Neurology
ABMS Self-Assessment Activity
Physical Medicine and Rehabilitation
NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.
To explain why communication is important after an adverse event.
To list the steps a clinician should take after an adverse event occurs.
To describe the perspective of the patient after an adverse event.
To describe the impact of an adverse event on providers.
To explain the importance and structure of an effective apology.
To summarize the debate about whether all events and errors should be communicated to patients.
Health Care Errors, Patient Safety, Teamwork, Communication, Patient, Adverse Event, Root Cause Analysis, SBAR, Human Factor, Swiss Cheese Model, Standard Work, Culture of Safety, Process Improvement, Critical Language, Psychological Safety, Handoff, Transparency
Interpersonal & Communication Skills, Systems-based Practice
CME Credit Type
AMA PRA Category 1 Credit
Physician Well-being activity
Efficiencies in Medical Practice
Academic Medicine, Inpatient, Outpatient, Physician Executives, Rural, Urban, VA/Military
National Quality Strategies and/or Quadruple Aim Care Processes
Patient Safety/Medical Errors