This course is an introduction to the field of human factors: how to incorporate knowledge of human behavior in the design of safe systems. You’ll explore case studies to analyze the human factors issues involved in health care situations. And…
As long as humans are practicing health care, mistakes and harm will be part of our daily work. But how can you mitigate the mistakes you make? And why do we make errors in the first place? The suite of courses will introduce you to the fundamentals of patient safety, and explain why to err is human. You’ll dive into content about teamwork and communication, explore root cause analysis and the aftermath of adverse events, and discover the critical components comprising a culture of safety.
No one embarks on a health care career intending to harm patients. But much too often, patients die or suffer injuries from the care they receive. In this course, you’ll learn why becoming a student of patient safety is critical…
UpToDate is an electronic learning tool that provides current, authoritative, and clinically focused information available on 10,000+ topics covering 22+ medical specialties. We integrate the best evidence with clinical experience to produce practical and detailed topics to answer physicians’ questions…
Physicians are trained to be autonomous in thoughts and deeds. But health care is collaborative, requiring skills as a team member and as a team leader. Highly reliable care involves understanding how each individual makes mistakes, how we can be…
Experts say some conflict is healthy, and they’re right. When not managed well, however, conflict can become disruptive and lead to medical errors, poor patient satisfaction, increased cost and higher turnover. Learn the skills you need to make conflict productive….
Mutual caring between clinician and patient only thrives within the mutually understood boundaries of a professional relationship. Occasionally, unexamined feelings or misinterpreted communications by patient or clinician lead to incursions beyond those boundaries, and such incursions always threaten the relationship….
Clinician rates of impairment from substance abuse and from psychiatric and physical disability are at least as high as the general population. As a clinician, you owe allegiance to both your colleagues and to a professional standard of ethics and…
In this module, we explore typical reactions to disruptions, terminations and transfers of care as well as communication strategies that have proven effective in managing such separations. Diplomate Engagement Self-assessment questions tailored to each specific module topic are required upon…
Unexpected death, any major complication or any error produces very strong emotions high reactivity. Clinicians need support setting up and conducting conversations about tragic outcomes. In conversations regarding “major” complications or clear errors, emotions and disappointment are stronger, particularly the…
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