Activity ID



April 1, 2021

Format Type


CME Credit



CME Provider

American Academy on Communication in Healthcare


In this module, we review techniques for communicating effectively with older patients, especially those with sensory, cognitive and functional impairments, and for interacting with their caregivers. These skills and strategies assist clinicians in making more comprehensive diagnoses as well as effective and informed joint decisions with patients and their caregivers during relatively brief encounters.

Diplomate Engagement

Self-assessment questions tailored to each specific module topic are required upon module completion. Multiple choice questions required; open-ended discussion questions are optional.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Overcome communication barriers such as sensory and cognitive impairments and pursue vague or downplayed symptoms.
Even if patients are cognitively impaired or debilitated, address patients and establish their preferences about decision-making, before addressing caregivers.
Ask patients directly about sensitive topics, such as end-of-life values, suicidality, abuse and neglect and driving impairment.
Even with cognitively impaired patients, encourage a culture of open decision-making that involves caregivers (with permission).
Assess stress levels in caregivers and help them reduce caregiver burden.
Welcome and value collaboration, and process conflicts with other health professionals when providing care to older patients.


Online, Communication, Videos, Evidence-Based, Patient-Centered, Professionalism, Interpersonal Skills, Medical Knowledge, Brain Injury, Hospice and Palliative Medicine, Neuromuscular Development, Pediatric Rehabilitation, Spinal Cord, Sports, Pain Medicine


Interpersonal & Communication Skills, Professionalism

CME Credit Type

AMA PRA Category 1 Credit

Physician Well-being activity

Efficiencies in Medical Practice

Practice Setting

Academic Medicine, Inpatient, Outpatient, Rural, Urban, VA/Military

National Quality Strategies and/or Quadruple Aim Care Processes

Communication Skills, Assessment, Quality Improvement, Professionalism, Physician-Patient Relationship

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The information provided on this page is subject to change. Please refer to the CME Provider’s website to confirm the most current information.