ExpiresApril 1, 2021
American Academy on Communication in Healthcare
In this module, we review techniques for communicating effectively with older patients, especially those with sensory, cognitive and functional impairments, and for interacting with their caregivers. These skills and strategies assist clinicians in making more comprehensive diagnoses as well as effective and informed joint decisions with patients and their caregivers during relatively brief encounters.
Self-assessment questions tailored to each specific module topic are required upon module completion. Multiple choice questions required; open-ended discussion questions are optional.
ABMS Member Board Approvals by Type
ABMS MOC Part II CME Activity
Allergy and Immunology
Colon and Rectal Surgery
Physical Medicine and Rehabilitation
Psychiatry and Neurology
NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.
Overcome communication barriers such as sensory and cognitive impairments and pursue vague or downplayed symptoms.
Even if patients are cognitively impaired or debilitated, address patients and establish their preferences about decision-making, before addressing caregivers.
Ask patients directly about sensitive topics, such as end-of-life values, suicidality, abuse and neglect and driving impairment.
Even with cognitively impaired patients, encourage a culture of open decision-making that involves caregivers (with permission).
Assess stress levels in caregivers and help them reduce caregiver burden.
Welcome and value collaboration, and process conflicts with other health professionals when providing care to older patients.
Online, Communication, Videos, Evidence-Based, Patient-Centered, Professionalism, Interpersonal Skills, Medical Knowledge, Brain Injury, Hospice and Palliative Medicine, Neuromuscular Development, Pediatric Rehabilitation, Spinal Cord, Sports, Pain Medicine
Interpersonal & Communication Skills, Professionalism
CME Credit Type
AMA PRA Category 1 Credit
Physician Well-being activity
Efficiencies in Medical Practice
Academic Medicine, Inpatient, Outpatient, Rural, Urban, VA/Military
National Quality Strategies and/or Quadruple Aim Care Processes
Communication Skills, Assessment, Quality Improvement, Professionalism, Physician-Patient Relationship