This course will provide you with an overview of value in health care. We’ll start by distinguishing between cost and value, and understanding how both of these concepts relate to quality. We’ll introduce you to the growing problem of health…
This three-lesson course will explore health disparities – what they are, why they occur, and how you can help reduce them in your local setting. After discussing the current (and alarming) picture in lesson 1, we’ll dive into Lesson 2…
You might think we do a pretty good job of providing care to individuals with illnesses and diseases. But it’s important to take a step back and consider the factors contributing to illness. It’s important to realize that things like…
In conjunction with the Boston University School of Medicine and The Conversation Project, the IHI Open School offers this course to introduce students and health professionals to basic skills for having conversations with patients and their families about end-of-life care…
In this one-lesson course, we’ll introduce you to patient and family shadowing, a valuable exercise for health professions students and health care professionals at any stage of their career. You’ll learn five steps for using shadowing to better empathize with…
What does it mean to treat patients and families with dignity and respect? It means that health care providers listen to and honor patient and family perspectives and choices. Providers incorporate patient and family knowledge, values, beliefs, and cultural background…
The relationship between patient and provider is changing. Many health care systems aim to provide not only high-quality services, but also patient-centered care that advances the unique health goals of each person and family. In this course, you’ll learn about…
When you think of a leader, who comes to mind? A president? A CEO? This course will teach you a different idea of leadership: No matter your position or formal title, you can be a leader. In this course, you’ll…
Medical residents are often the eyes and ears that witness the deficiencies in the systems that provide care. Do they have the knowledge, skills, and time to improve those systems in your organization? This suite of one-lesson courses provides a…
Medical residents are often the eyes and ears that witness the deficiencies in the systems that provide care. Do they have the knowledge, skills, and time to improve those systems in your organization? This suite of one-lesson courses provides a…
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