You might think we do a pretty good job of providing care to individuals with illnesses and diseases. But it’s important to take a step back and consider the factors contributing to illness. It’s important to realize that things like…
In conjunction with the Boston University School of Medicine and The Conversation Project, the IHI Open School offers this course to introduce students and health professionals to basic skills for having conversations with patients and their families about end-of-life care…
In this one-lesson course, we’ll introduce you to patient and family shadowing, a valuable exercise for health professions students and health care professionals at any stage of their career. You’ll learn five steps for using shadowing to better empathize with…
What does it mean to treat patients and families with dignity and respect? It means that health care providers listen to and honor patient and family perspectives and choices. Providers incorporate patient and family knowledge, values, beliefs, and cultural background…
The relationship between patient and provider is changing. Many health care systems aim to provide not only high-quality services, but also patient-centered care that advances the unique health goals of each person and family. In this course, you’ll learn about…
When you think of a leader, who comes to mind? A president? A CEO? This course will teach you a different idea of leadership: No matter your position or formal title, you can be a leader. In this course, you’ll…
UpToDate is an electronic learning tool that provides current, authoritative, and clinically focused information available on 10,000+ topics covering 22+ medical specialties. We integrate the best evidence with clinical experience to produce practical and detailed topics to answer physicians’ questions…
Experts say some conflict is healthy, and they’re right. When not managed well, however, conflict can become disruptive and lead to medical errors, poor patient satisfaction, increased cost and higher turnover. Learn the skills you need to make conflict productive….
Mutual caring between clinician and patient only thrives within the mutually understood boundaries of a professional relationship. Occasionally, unexamined feelings or misinterpreted communications by patient or clinician lead to incursions beyond those boundaries, and such incursions always threaten the relationship….
Clinician rates of impairment from substance abuse and from psychiatric and physical disability are at least as high as the general population. As a clinician, you owe allegiance to both your colleagues and to a professional standard of ethics and…
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