In conjunction with the Boston University School of Medicine and The Conversation Project, the IHI Open School offers this course to introduce students and health professionals to basic skills for having conversations with patients and their families about end-of-life care…
In this one-lesson course, we’ll introduce you to patient and family shadowing, a valuable exercise for health professions students and health care professionals at any stage of their career. You’ll learn five steps for using shadowing to better empathize with…
What does it mean to treat patients and families with dignity and respect? It means that health care providers listen to and honor patient and family perspectives and choices. Providers incorporate patient and family knowledge, values, beliefs, and cultural background…
The relationship between patient and provider is changing. Many health care systems aim to provide not only high-quality services, but also patient-centered care that advances the unique health goals of each person and family. In this course, you’ll learn about…
When you think of a leader, who comes to mind? A president? A CEO? This course will teach you a different idea of leadership: No matter your position or formal title, you can be a leader. In this course, you’ll…
With the rise of social media as a preferred communication platform, every industry has become a target of negative reviews. The rise in websites that facilitate negative commentary has proliferated. Unfortunately, negative comments are often divisive, angry, and can feel…
Miscommunication is a primary root cause of perinatal injury and death. Current evidence links miscommunication to 56% of sentinel events and an increase in medical-legal malpractice claims. Since 2005, national professional and patient safety organizations endorse and support the use…
Handoffs in anesthesiology are very variable and can easily lead to errors, complications and even deaths. This CME module will define the parameters important for safe anesthesia handoffs. Anesthesiologists and CRNAs will understand the different checklists and mnemonics that can…
This internet activity will provide data and analysis of actual claims of EMTALA violations, showing what factors caused the patient claim to win and the hospital to lose. It will also show the array of penalties that may be levied…
The ED is an error-prone environment, and is perhaps the most handoff-intense setting in all of healthcare. While sign-out is a point where error may be introduced, it is also a point where error may be caught and corrected. Standardized…
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