Effective teamwork and communication are critical parts of the design of safe systems. In this course, you’ll learn what makes an effective team through case studies from health care and elsewhere. You’ll analyze the effects of individual behavior for promoting…
This course is an introduction to the field of human factors: how to incorporate knowledge of human behavior in the design of safe systems. You’ll explore case studies to analyze the human factors issues involved in health care situations. And…
As long as humans are practicing health care, mistakes and harm will be part of our daily work. But how can you mitigate the mistakes you make? And why do we make errors in the first place? The suite of courses will introduce you to the fundamentals of patient safety, and explain why to err is human. You’ll dive into content about teamwork and communication, explore root cause analysis and the aftermath of adverse events, and discover the critical components comprising a culture of safety.
No one embarks on a health care career intending to harm patients. But much too often, patients die or suffer injuries from the care they receive. In this course, you’ll learn why becoming a student of patient safety is critical…
Physicians are trained to be autonomous in thoughts and deeds. But health care is collaborative, requiring skills as a team member and as a team leader. Highly reliable care involves understanding how each individual makes mistakes, how we can be…
Experts say some conflict is healthy, and they’re right. When not managed well, however, conflict can become disruptive and lead to medical errors, poor patient satisfaction, increased cost and higher turnover. Learn the skills you need to make conflict productive….
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