Activity ID



May 23, 2023

Format Type


CME Credit



CME Provider

American Association for Physician Leadership


Physicians are trained to be autonomous in thoughts and deeds. But health care is collaborative, requiring skills as a team member and as a team leader. Highly reliable care involves understanding how each individual makes mistakes, how we can be accountable to ourselves and others for minimizing the opportunity for error, and how to influence others to change when patient safety is at stake. You’ll explore highly reliable care, including how good decisions are made, and the principles of highly reliable organizations. You’ll see the connections between system leadership goals and what happens at the patient care level – and how those goals must be translated into specific individual and team behaviors at the front lines. You’ll also learn how strengths that contributed to success in pre-medical and medical training can become liabilities when teamwork is required.

Diplomate Engagement

Upon completion of this activity the learner is required to take a post-course evaluation and pass a multiple choice post-test.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

To describe the three types of individual human error and communication techniques among team members to minimize error.
To identify the characteristics of effective teamwork in health care, including communication behaviors for physicians that promote teamwork.
To define the functions of organizations and how conflicts can arise.
To explore the differences between authority and leadership and how to influence others to change from the status quo.


Human Error, Communication, Teamwork, Leadership


Interpersonal & Communication Skills

CME Credit Type

AMA PRA Category 1 Credit

Physician Well-being activity

Organizational Culture of Wellness

Practice Setting

Academic Medicine, Inpatient, Outpatient, Rural, Urban, VA/Military

National Quality Strategies and/or Quadruple Aim Care Processes

Communication Skills, Patient Safety/Medical Errors, Quality Improvement, Leadership & Organizational Development, Professionalism

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The information provided on this page is subject to change. Please refer to the CME Provider’s website to confirm the most current information.