Internet CME Course: IHI Open School – Patient Safety Curriculum – Teamwork and Communication in a Culture of Safety

Educational Objectives

Explain why effective teamwork is essential for promoting patient safety.
Define a culture of safety and discuss the features of a strong safety culture.
Identify four behaviors anyone can use to promote teamwork, communication, and a culture of safety.
Use structured communication techniques to improve communication within health care.
To describe how to conduct an effective briefing.
To list at least two mechanisms to encourage safe patient care transitions.
To define verbal repeat back.
To identify benefits of planning in patient care.

Keywords

Health Care Errors, Patient Safety, Teamwork, Communication, Patient, Adverse Event, Root Cause Analysis, SBAR, Human Factor, Swiss Cheese Model, Standard Work, Culture of Safety, Process Improvement, Critical Language, Psychological Safety, Handoff, Transparency

Competencies

Interpersonal & Communication Skills, Systems-based Practice

CME Credit Type

AMA PRA Category 1 Credit

Physician Well-being activity

Organizational Culture of Wellness

Practice Setting

Academic Medicine, Inpatient, Outpatient, Physician Executives, Rural, Urban, VA/Military

National Quality Strategies and/or Quadruple Aim Care Processes

Patient Safety/Medical Errors