Practice-based Learning & Improvement

Embracing Change

The ability to embrace change is essential to being successful as a leader, but, for many, the natural response to change is fear or resistance. Fortunately, we can train our minds to better manage change. This course provides practical strategies…

Advanced Financial Decision Making

Physician leaders cannot dismiss the importance of finance in strategic decision making. Consequently, applying financial principles can aid the process and result in improved patient care. Become a stronger physician leader by understanding how to apply flexible budgeting and alternative…

Assessing the Health of Your Organization

Many leaders hesitate to respond to organizational health concerns because the solutions seem out of reach. Assessing the health of an organization can be a complex undertaking, but the task is far from impossible. Healthy organizations exchange politics and confusion…

Leading Complex Organizations

The job of a health care leader is never easy. Those leading complex organizations must be able to successfully manage many moving parts during times of change, crisis, conflict, and uncertainty. This course will explore differences between traditional and complex…

Deaf and Hard of Hearing Patients: Providers’ Obligations

Claims by deaf and hard of hearing patients against their healthcare providers are increasingly common. These claims tend to allege that providers fail to provide in-person interpreters or that they delay treatment or refuse to accept deaf or hard of…

Workplace Violence in Ambulatory Care

Many office practices do not have any policies or processes in place to reduce the risk of workplace violence. Indeed, unless your practice has experienced a serious event, it is probable that you haven’t thought much about this particular risk….