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Interpersonal & Communication Skills

Patient Priorities Care – Helping Your Patients Identify their Health Priorities

Posted on August 16th, 2019 by Bill Sivarais

In 2014, clinicians, patients, caregivers, health system leaders, payers, and funders from across the country came together to identify the key problems facing older adults with multiple chronic conditions. Their charge was to propose feasible and effective strategies for improving…

Interdisciplinary Relationship Management

Posted on July 12th, 2019 by Academic Programs

Managing professional relationships is something that all physicians must do every day. However, this skill isn’t as easy as it sounds. With different personalities, priorities, and approaches to communication, relationships can become complicated in the blink of an eye. This…

Leading Complex Organizations

Posted on July 12th, 2019 by Academic Programs

The job of a health care leader is never easy. Those leading complex organizations must be able to successfully manage many moving parts during times of change, crisis, conflict, and uncertainty. This course will explore differences between traditional and complex…

Proceed Until Apprehended

Posted on July 2nd, 2019 by Academic Programs

Leaders are able to build organizational trust when the workplace is consistent, predictable, and non-threatening. Creating this type of environment might feel impossible at times, but trust within an organization can be achieved with some effort. The “Proceed until apprehended”…

Deaf and Hard of Hearing Patients: Providers’ Obligations

Posted on June 12th, 2019 by Bill Sivarais

Claims by deaf and hard of hearing patients against their healthcare providers are increasingly common. These claims tend to allege that providers fail to provide in-person interpreters or that they delay treatment or refuse to accept deaf or hard of…

Workplace Violence in Ambulatory Care

Posted on June 12th, 2019 by Bill Sivarais

Many office practices do not have any policies or processes in place to reduce the risk of workplace violence. Indeed, unless your practice has experienced a serious event, it is probable that you haven’t thought much about this particular risk….