Activity ID



February 21, 2022

Format Type


CME Credit



$306 - $360
CME Provider

American Association for Physician Leadership


Leaders are able to build organizational trust when the workplace is consistent, predictable, and non-threatening. Creating this type of environment might feel impossible at times, but trust within an organization can be achieved with some effort.

The “Proceed until apprehended” mindset is one approach proven to support the development of organizational trust. This approach empowers individuals to make decisions on the front lines as part of regular business practice. Since a culture of fear can develop insidiously and is often deeply ingrained before it is recognized, this course also offers insight into symptoms of a fear-based culture, and warning signs to look out for. The role emotional intelligence plays in building a culture of trust, and techniques for creating a positive culture shift within a health care organization are also discussed.

Topics in this course include:

Definitions of a culture of trust and why trust matters
What’s encompassed in a culture of trust and actions that will get you there
Definitions of a culture of fear, and the spectrum of fear to trust
Warning signs for a culture of fear and impact of perceptions
Creating Cultural Change: shifting from fear to trust
This course is ideal for:

Physicians who currently lead a department or organization
Professionals looking to address and resolve loss of productivity, unhappiness, and a culture of fear and mistrust

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Understand the impact and importance of a culture of trust
Identify the warning signs and long-term impact of a culture of fear
Recognize the difference between trust-based and fear-based cultures
Explain the role of emotional intelligence in building a culture of trust
Utilize specific techniques to promote trust and change within an organizational culture
Monitor specific attributes of culture change to ensure the organization is responding in a meaningful way


Physician Leadership, Organizational Culture, Physician Wellness


Interpersonal & Communication Skills, Professionalism

CME Credit Type

AMA PRA Category 1 Credit

Physician Well-being activity

Organizational Culture of Wellness

Practice Setting

Physician Executives

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The information provided on this page is subject to change. Please refer to the CME Provider’s website to confirm the most current information.