Interpersonal & Communication Skills

Surgeons and Burnout

Between 40% and 65% of surgeons are suffering from at least one symptom of burnout, according to a recent national study. Evidence indicates that burned-out surgeons are more likely to experience negative personal consequences such as addictions, sleep disorders, cardiovascular…

Escalation of Care: A Quality Improvement Initiative

Surgical residents do not always call the attending physician about critical patient events, believing that it is not necessary or that the call will not be welcome. Failure to call for help is associated with failure to rescue, adverse events…

Improving Patient Safety: An Imperative in Medical Genetics and Genomics

This course is comprised of an in-depth dialog of key critical topics identified as impacting patient healthcare safety. In this activity, a participant will discover the burden of medical errors on the patient and healthcare system, contributing factors for medical…

Empathetics: Neuroscience of Emotions – Delivering Bad News

Improving empathic behavior increases patient satisfaction, reduces the likelihood of malpractice law suits, decreases burnout, and improves clinician job satisfaction. A rigorous randomized controlled trial of practicing physicians showed statistically significant improvement in patient satisfaction scores for those clinicians that…

Empathetics: Neuroscience of Emotions – Managing Difficult Medical Interactions

Improving empathic behavior increases patient satisfaction, reduces the likelihood of malpractice law suits, decreases burnout, and improves clinician job satisfaction. A rigorous randomized controlled trial of practicing physicians showed statistically significant improvement in patient satisfaction scores for those clinicians that…

Empathetics: Neuroscience of Emotions – Introduction to the Neuroscience of Empathy

Improving empathic behavior increases patient satisfaction, reduces the likelihood of malpractice law suits, decreases burnout, and improves clinician job satisfaction. A rigorous randomized controlled trial of practicing physicians showed statistically significant improvement in patient satisfaction scores for those clinicians that…

Mastering Physician Engagement

Discover how to create stable relationships between physicians and the workplace. Use the strategies here to build physician trust, provide performance feedback and implement change. Explore key elements designed to promote higher levels of physician engagement and deliver effective solutions….

Fundamentals of Physician Leadership: Negotiation

With the right skillset, anything can be negotiated – rank, salary, schedule and more. Fundamentals of Physician Leadership: Negotiation demonstrates the steps that make up all negotiations, and it shows physician leaders how to leverage that structure to create the…

Fundamentals of Physician Leadership: Influence

Influencing others is a major component of leadership. Fundamentals of Physician Leadership: Influence shows physicians leaders how to first influence themselves – by developing core values and clarifying their vision – so they can effectively inspire and lead the people…

Establish a Just Culture

Physicians who enroll in Establish a Just Culture gain access to the simple, fundamental principles required to transform the culture of a team or department. With these principles, leaders can open lines of communication with teammates, foster accountability in every…