Internet CME Course: MedPEP, the Medical Professionals Empowerment Program MedPEP) – Episode 14: Loosening Burnout’s Grip with Empathic Care

Activity ID

2954

Expires

January 24, 2025

Format Type

Internet

CME Credit

1.0

Fee

$0

CME Provider: Massachusetts Medical Society

Description of CME Course

MedPEP, the Medical Professionals Empowerment Program, is a Free podcast series jointly provided by Physician Health Services, Inc. (PHS) and the Massachusetts Medical Society. PHS is a charitable organization dedicated to improving the health, well-being and effectiveness of physicians and medical students.

Regulations, technology, organizational complexity, and the explosion of medical knowledge have created a perfect storm for most practicing health professionals. Physician burnout rates now exceed 50%. MedPEP’s star, Dr. Marie Curious, is a young, primary care internist who has started to fantasize about leaving the profession that she loves. On her MedPEP journey, Marie joins Dr. Les Schwab and a group of specialized physicians, coaches, and other experts, who offer a broad range of practical techniques to help her survive and thrive in today’s tough medical environment. The territory they cover includes nutrition, exercise, getting along with difficult colleagues, dealing with bureaucracy and bosses, multi-tasking, system improvement, meditation, and addiction. The MedPEP journey helps Marie, and other health professionals facing similar challenges, gain insight into practical methods for empowering themselves as well as their teams, employers, and the broken system.

After learning about the causes of burnout, how to cope with it, and how to convey one’s concerns to the higher-ups in an organization, Marie meets Dr. Helen Riess, a practicing psychiatrist who directs the empathy research program at Massachusetts General Hospital. Helen believes that the rigors and pressures of medical education, training and practice deplete physicians of their natural ability to empathize and connect with patients. She describes how physicians can form meaningful empathic connections to patients during the limited time of an office visit. A quick gaze conveying that “I see you” acknowledges the patient. Actively including the patient in reviewing lab and imaging tests may improve the patient’s experience of the physician and the visit. Helen helps physicians to notice and decode patients’ facial expressions and body postures. When the patient feels understood, this improves the care experience for doctor and patient alike, enhancing the well-being of both parties. Helen coaches Marie to encourage dialogue through open-ended questions, and to artfully and tactfully close discussions in a timely manner without giving the impression of rushing. As these skills are mastered, a mutually satisfying connection may emerge, enhancing the personal and professional fulfillment of the caregiver in a way that may mitigate the stress and burnout that is rampant. Cognitive reframing and self-regulation are additional skills that help a physician to avoid becoming overwhelmed by the emotions of shared experiences that patients bring to the exam room and office.

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