Interpersonal & Communication Skills

Risk and Claims in Plastic Surgery II: Patient Selection

Patient selection is an important issue, especially in cosmetic plastic surgery. Sound patient selection criteria and screening measures can help reduce the risk of claims related to unexpected outcomes and patient dissatisfaction. This monograph focuses on several special risk issues…

Plastic Surgery: Risk and Claims I

Risk in the field of plastic surgery has increased as the number of procedures has risen over the past few decades. Further complicating the field of plastic surgery is the volume of procedures that are done in ambulatory surgery centers…

Ophthalmology Closed Claim Analysis: Good Surgery, Bad Outcome

An adverse surgical event led to a professional liability claim against the primary care physician, the referring ophthalmologist, the retinal specialist, the anesthesiologist, the surgery center, and the surgery center nurse. Using an event chronology, this monograph traces the errors…

General Surgery Claims and Case Study

On one occasion, a surgeon may make a technical error in the operating room but no claim of medical malpractice follows. On another occasion, a technically perfect surgery may be followed by a claim of medical malpractice. Are there any…

Email Between Physician and Patient

Communicating with patients by e-mail is rapidly becoming a part of many physicians’ medical practice. It ranks high in patient satisfaction, and at least one study found it to be associated with better patient compliance and better control of chronic…

DocCom Module 2: Mindfulness and Reflection in Clinical Training and Practice

This module examines specific communication skills that promote mindful awareness, a key to effective clinical practice. Mindfulness can also be applied to the acquisition of skills and knowledge, cultivation of caring and healing attitudes, and facing the anxiety of uncertainty….

Lung Cancer Screening Education: From Science to Practice

Lung Cancer Screening Education: From Science to Practice instructs learners on how to implement a comprehensive, multi-disciplinary lung cancer screening program. This interactive eLearning activity demonstrates how to perform shared decision making using a patient-centered approach, how to implement screening…

Patient Safety Quality and Leadership

Offered by the Johns Hopkins University School of Medicine and the Armstrong Institute for Patient Safety and Quality, the Patient Safety Certificate Program is designed to help medical professionals lead patient safety efforts in their healthcare organizations. This course is designed to build capacity among clinical practitioners and administrators dedicated to becoming leaders for patient safety and quality in their unit, clinic, or care facility in addressing these challenges. The program includes modules aimed at fostering a strong patient safety culture and engaging patients and family as members of the care team. Learners are introduced to tools and methods that will help them learn and act as agents of change in their organization.