ExpiresFebruary 13, 2022
Louisiana Medical Mutual Insurance Company (LAMMICO)
Communicating with patients by e-mail is rapidly becoming a part of many physicians’ medical practice. It ranks high in patient satisfaction, and at least one study found it to be associated with better patient compliance and better control of chronic conditions. However, there are many confounding factors to this enhancement in care. These include integration with the paper or electronic medical record, implementing new kinds of e-security, workflow changes, and the lack of reimbursement for physician time spent on these communications. There are recommendations designed to protect physicians from liability issues, but evidence is lacking that physicians are employing them. The purpose of this short monograph is to give busy practitioners a thumbnail sketch of available guidelines, identify the most glaring issues, and point the learner to additional resources on the subject.
Pre-and Post-test results are provided to diplomate and an evaluation survey is issued upon completion of the course. A follow-up post-activity survey is also issued 3-4 months after completion that asks what practice changes have been made.
ABMS Member Board Approvals by Type
ABMS MOC Part II CME Activity
Allergy and Immunology
Colon and Rectal Surgery
Physical Medicine and Rehabilitation
Psychiatry and Neurology
NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.
To identify at least one internet resource for professional or specialty-specific guidelines on the use of e-mail between patient and clinician.
To state the four most important guidelines to consider in using e-mail with patients.
To describe one way to satisfy all security considerations in using e-mail with patients.
Email, Communication, Patient Communication, Communication Outside Office, Brain Injury, Hospice and Palliative Medicine, Neuromuscular Development, Pain Medicine, Pediatric Rehabilitation, Spinal Cord, Sports
Interpersonal & Communication Skills, Medical Knowledge, Professionalism
CME Credit Type
AMA PRA Category 1 Credit
Physician Well-being activity
Efficiencies in Medical Practice
Academic Medicine, Inpatient, Outpatient, Rural, Urban, VA/Military
National Quality Strategies and/or Quadruple Aim Care Processes
Communication Skills, Physician-Patient Relationship, Information Management/Computer Applications