Activity ID



February 13, 2022

Format Type


CME Credit



CME Provider

Louisiana Medical Mutual Insurance Company (LAMMICO)


Communicating with patients by e-mail is rapidly becoming a part of many physicians’ medical practice. It ranks high in patient satisfaction, and at least one study found it to be associated with better patient compliance and better control of chronic conditions. However, there are many confounding factors to this enhancement in care. These include integration with the paper or electronic medical record, implementing new kinds of e-security, workflow changes, and the lack of reimbursement for physician time spent on these communications. There are recommendations designed to protect physicians from liability issues, but evidence is lacking that physicians are employing them. The purpose of this short monograph is to give busy practitioners a thumbnail sketch of available guidelines, identify the most glaring issues, and point the learner to additional resources on the subject.

Diplomate Engagement

Pre-and Post-test results are provided to diplomate and an evaluation survey is issued upon completion of the course. A follow-up post-activity survey is also issued 3-4 months after completion that asks what practice changes have been made.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

To identify at least one internet resource for professional or specialty-specific guidelines on the use of e-mail between patient and clinician.
To state the four most important guidelines to consider in using e-mail with patients.
To describe one way to satisfy all security considerations in using e-mail with patients.


Email, Communication, Patient Communication, Communication Outside Office, Brain Injury, Hospice and Palliative Medicine, Neuromuscular Development, Pain Medicine, Pediatric Rehabilitation, Spinal Cord, Sports


Interpersonal & Communication Skills, Medical Knowledge, Professionalism

CME Credit Type

AMA PRA Category 1 Credit

Physician Well-being activity

Efficiencies in Medical Practice

Practice Setting

Academic Medicine, Inpatient, Outpatient, Rural, Urban, VA/Military

National Quality Strategies and/or Quadruple Aim Care Processes

Communication Skills, Physician-Patient Relationship, Information Management/Computer Applications

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