Interpersonal & Communication Skills

Deaf and Hard of Hearing Patients: Providers’ Obligations

Claims by deaf and hard of hearing patients against their healthcare providers are increasingly common. These claims tend to allege that providers fail to provide in-person interpreters or that they delay treatment or refuse to accept deaf or hard of…

Workplace Violence in Ambulatory Care

Many office practices do not have any policies or processes in place to reduce the risk of workplace violence. Indeed, unless your practice has experienced a serious event, it is probable that you haven’t thought much about this particular risk….

MedPEP, the Medical Professionals Empowerment Program MedPEP) – Episode 11: Peer Support

MedPEP, the Medical Professionals Empowerment Program, is a Free podcast series jointly provided by Physician Health Services, Inc. (PHS) and the Massachusetts Medical Society.  PHS is a charitable organization dedicated to improving the health, well-being and effectiveness of physicians and medical students….