Every physician in medical practice has at some time seen situations of patient past medical care that seemed inappropriate. In such situations physicians are immediately placed in the position of determining the immediate requirement for continuing medical care and the…
Physicians are trained to be autonomous in thoughts and deeds. But health care is collaborative, requiring skills as a team member and as a team leader. Highly reliable care involves understanding how each individual makes mistakes, how we can be…
Experts say some conflict is healthy, and they’re right. When not managed well, however, conflict can become disruptive and lead to medical errors, poor patient satisfaction, increased cost and higher turnover. Learn the skills you need to make conflict productive….
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