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Empathetics: Neuroscience of Emotions – Introduction to the Neuroscience of Empathy

Improving empathic behavior increases patient satisfaction, reduces the likelihood of malpractice law suits, decreases burnout, and improves clinician job satisfaction. A rigorous randomized controlled trial of practicing physicians showed statistically significant improvement in patient satisfaction scores for those clinicians that…

The Numbers a CEO Needs to Know

It’s no secret that CEOs need to maintain a significant level of knowledge about their organization’s financial status, but how much do they really need to know? This course introduces areas of vital importance that every CEO should be aware…

Mastering Physician Engagement

Discover how to create stable relationships between physicians and the workplace. Use the strategies here to build physician trust, provide performance feedback and implement change. Explore key elements designed to promote higher levels of physician engagement and deliver effective solutions….

Fundamentals of Physician Leadership: Quality

Quality and consistency are inexorably linked. Fundamentals of Physician Leadership: Quality course offers physicians the tools and tactics they need to create consistent systems, processes and quality outcomes – along with some insight into the history of quality in medicine….

Fundamentals of Physician Leadership: Negotiation

With the right skillset, anything can be negotiated – rank, salary, schedule and more. Fundamentals of Physician Leadership: Negotiation demonstrates the steps that make up all negotiations, and it shows physician leaders how to leverage that structure to create the…

Fundamentals of Physician Leadership: Influence

Influencing others is a major component of leadership. Fundamentals of Physician Leadership: Influence shows physicians leaders how to first influence themselves – by developing core values and clarifying their vision – so they can effectively inspire and lead the people…

Fundamentals of Physician Leadership: Finance

Leaders who are fluent in finance can interpret the stories and patterns that exist behind balance sheets and income statements. Fundamentals of Physician Leadership: Finance provides physician leaders a practical blueprint for financial fluency and more – reading statements, utilizing…

Establish a Just Culture

Physicians who enroll in Establish a Just Culture gain access to the simple, fundamental principles required to transform the culture of a team or department. With these principles, leaders can open lines of communication with teammates, foster accountability in every…

Developing a Business Plan

Health care organizations hesitate to invest in initiatives without fully understanding the likely return on investments. It is common for organizations to demand a business plan to justify the expense of new projects and ventures. It is essential for physician…

Develop Effective Teams

Learning how to work effectively in teams has become a crucial skill in today’s workplace. Those tasked with leading teams are presented with challenges that must be dealt with efficiently. This course will introduce leaders to new approaches for improving…