University of California Irvine, School of Medicine – PBI Elevating Civility and Communication in Health Care Course

Description
Breakdowns in communication, within teams or with patients, can occur in many ways. Common examples include outbursts of anger, misunderstandings of tone and volume of voice, cultural differences, inappropriate humor, the use of touch, and others. All of these breakdowns can result in stressful work environments, costly turnover in staff, and poor clinical outcomes. This process-driven, highly interactive, three-day course is designed to remediate distressed clinicians who employ a broad range of unproductive or challenging communication behaviors. Our confidential and non-judgmental small-group seminar format creates a safe environment for honest disclosure and self-assessment. Participants’ insights drive the composition of their own stratified Personalized Protection Plan, which they present at the conclusion of the course as their final oral examination to the faculty and class in peer-review-type format.
Subject/Objective
1. Explain how incivility and inappropriate communication can adversely impact clinical care.
2. Employ heightened self-awareness and empathy to improve their professional interactions.
3. Demonstrate that civility and professional communication practices are instrumental in attaining greater meaning in their work, reducing frustration, and counteracting feelings of burnout.
4. Formulate and implement a tiered Protection Plan to maintain civility and professional communication in the workplace and to include relapse prevention strategies.
5. Detect the early warning signs indicative of potential communication and professionalism breakdowns in themselves and others.
6. Create systems to support ongoing and widespread civility and professional communication practices in their workplace.
Includes Physician Reentry
Yes
Website Link
Link to Register
Affiliated or Accredited by:
University of California Irvine, School of Medicine
AMA PRA Category 1 Credits – 30 – 42
ABMS/ACGME Competencies
Patient Care and Procedural Skills
Systems-based Practice
Interpersonal and Communication Skills
Professionalism