This course introduces students to a systematic response to error called root cause analysis (RCA). The goal of RCA is to learn from adverse events and prevent them from happening in the future. The three lessons in this course explain…
Effective teamwork and communication are critical parts of the design of safe systems. In this course, you’ll learn what makes an effective team through case studies from health care and elsewhere. You’ll analyze the effects of individual behavior for promoting…
This course is an introduction to the field of human factors: how to incorporate knowledge of human behavior in the design of safe systems. You’ll explore case studies to analyze the human factors issues involved in health care situations. And…
As long as humans are practicing health care, mistakes and harm will be part of our daily work. But how can you mitigate the mistakes you make? And why do we make errors in the first place? The suite of courses will introduce you to the fundamentals of patient safety, and explain why to err is human. You’ll dive into content about teamwork and communication, explore root cause analysis and the aftermath of adverse events, and discover the critical components comprising a culture of safety.
No one embarks on a health care career intending to harm patients. But much too often, patients die or suffer injuries from the care they receive. In this course, you’ll learn why becoming a student of patient safety is critical…
H-CAHPS and CG-CAHPS are patient satisfaction surveys in the hospital and office settings. They are being collected, published and used by payers in determining hospital and physician reimbursement. Criticisms have been raised about the validity of the surveys and their…
UpToDate is an electronic learning tool that provides current, authoritative, and clinically focused information available on 10,000+ topics covering 22+ medical specialties. We integrate the best evidence with clinical experience to produce practical and detailed topics to answer physicians’ questions…
When medi-spas first appeared, spurred by advances in laser technology, they were largely unregulated. Now, many states are requiring medi-spas to be associated with a physician as an owner, supervisor or contractor. Offers are being made, and physicians of many…
CMS’s Hospital Readmission Reduction Program, previously targeting medical diagnoses, is expanding its reach to surgical procedures, starting with knee and hip replacements in 2015. This monograph will review new peer-reviewed studies about the reasons for surgical readmissions, to what extent…
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