Activity ID
14335Expires
February 12, 2028Format Type
EnduringCME Credit
1Fee
$0CME Provider: Massachusetts Medical Society
Description of CME Course
This course explores how physicians can navigate interactions with patients who express frustration, anger, or anxiety due to stress or discomfort. It emphasizes the importance of maintaining a healthy therapeutic relationship, utilizing communication techniques to diffuse tension, set clear expectations and boundaries, and document encounters thoroughly. By equipping physicians with the skills to address challenging situations effectively, this course helps reduce the likelihood of patient complaints, and fosters positive, ongoing relationships between healthcare providers and their patients.
ABMS Member Board Approvals by Type
ABMS Lifelong Learning CME Activity
Allergy and Immunology
Anesthesiology
Colon and Rectal Surgery
Family Medicine
Medical Genetics and Genomics
Nuclear Medicine
Ophthalmology
Physical Medicine and Rehabilitation
Plastic Surgery
Preventive Medicine
Psychiatry and Neurology
Radiology
Urology
Commercial Support?
NoNOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.
Educational Objectives
Describe appropriate communication styles to promote effective communication.
Identify how to set expectations and appropriate boundaries.
Explain the importance of documentation in dealing with difficult patient encounters.
Review and determine the best approach to terminate the physician-patient relationship when necessary.
Competencies
Interpersonal & Communication Skills
CME Credit Type
AMA PRA Category 1 Credit
Practice Setting
Academic Medicine, Inpatient, Outpatient, Physician Executives, Physician Scientists, Rural, Urban, VA/Military
