ExpiresApril 1, 2021
American Academy on Communication in Healthcare
Patients usually present to primary care offices with an average of three concerns. Elicitation of all of the patient’s symptoms and concerns in the ambulatory and in-patient setting requires little additional time and diminishes the likelihood of late arising concerns or hidden agendas. In addition, this strategy may enhance diagnostic accuracy. This module describes the strategy for opening the discussion.
Self-assessment questions tailored to each specific module topic are required upon module completion. Multiple choice questions required; open-ended discussion questions are optional.
ABMS Member Board Approvals by Type
ABMS MOC Part II CME Activity
Allergy and Immunology
Colon and Rectal Surgery
Physical Medicine and Rehabilitation
Psychiatry and Neurology
NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.
Discuss the importance and rationale for eliciting all patient concerns to establish, through negotiation when necessary, the visit agenda.
Discuss and implement communication strategies at the beginning of each medical encounter to elicit a comprehensive list of patients' concerns.
Discuss and implement communication strategies to prioritize and reach agreement on the agenda.
Identify personal barriers to the elicitation of concerns, and the risks of failure to do so.
Online, Communication, Videos, Evidence-Based, Patient-Centered, Professionalism, Interpersonal Skills, Medical Knowledge, Brain Injury, Hospice and Palliative Medicine, Neuromuscular Development, Pediatric Rehabilitation, Spinal Cord, Sports, Pain Medicine
Interpersonal & Communication Skills, Professionalism
CME Credit Type
AMA PRA Category 1 Credit
Physician Well-being activity
Efficiencies in Medical Practice
Academic Medicine, Inpatient, Outpatient, Rural, Urban, VA/Military
National Quality Strategies and/or Quadruple Aim Care Processes
Communication Skills, Assessment, Quality Improvement, Professionalism, Physician-Patient Relationship