Activity ID



April 1, 2021

Format Type


CME Credit



CME Provider

American Academy on Communication in Healthcare


Patients usually present to primary care offices with an average of three concerns. Elicitation of all of the patient’s symptoms and concerns in the ambulatory and in-patient setting requires little additional time and diminishes the likelihood of late arising concerns or hidden agendas. In addition, this strategy may enhance diagnostic accuracy. This module describes the strategy for opening the discussion.

Diplomate Engagement

Self-assessment questions tailored to each specific module topic are required upon module completion. Multiple choice questions required; open-ended discussion questions are optional.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Discuss the importance and rationale for eliciting all patient concerns to establish, through negotiation when necessary, the visit agenda.
Discuss and implement communication strategies at the beginning of each medical encounter to elicit a comprehensive list of patients' concerns.
Discuss and implement communication strategies to prioritize and reach agreement on the agenda.
Identify personal barriers to the elicitation of concerns, and the risks of failure to do so.


Online, Communication, Videos, Evidence-Based, Patient-Centered, Professionalism, Interpersonal Skills, Medical Knowledge, Brain Injury, Hospice and Palliative Medicine, Neuromuscular Development, Pediatric Rehabilitation, Spinal Cord, Sports, Pain Medicine


Interpersonal & Communication Skills, Professionalism

CME Credit Type

AMA PRA Category 1 Credit

Physician Well-being activity

Efficiencies in Medical Practice

Practice Setting

Academic Medicine, Inpatient, Outpatient, Rural, Urban, VA/Military

National Quality Strategies and/or Quadruple Aim Care Processes

Communication Skills, Assessment, Quality Improvement, Professionalism, Physician-Patient Relationship

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