Description
Breakdowns in communication, within teams or with patients, can occur in many ways. Common examples include outbursts of anger, misunderstandings of tone and volume of voice, cultural differences, inappropriate humor, the use of touch, and others. All of these breakdowns can result in stressful work environments, costly turnover in staff, and poor clinical outcomes. This process-driven, highly interactive, three-day course is designed to remediate distressed clinicians who employ a broad range of unproductive or challenging communication behaviors. Our confidential and non-judgmental small-group seminar format creates a safe environment for honest disclosure and self-assessment. Participants’ insights drive the composition of their own stratified Personalized Protection Plan, which they present at the conclusion of the course as their final oral examination to the faculty and class in peer-review-type format.
Subject/Objective
1. Explain how incivility and inappropriate communication can adversely impact clinical care.
2. Employ heightened self-awareness and empathy to improve their professional interactions.
3. Demonstrate that civility and professional communication practices are instrumental in attaining greater meaning in their work, reducing frustration, and counteracting feelings of burnout.
4. Formulate and implement a tiered Protection Plan to maintain civility and professional communication in the workplace and to include relapse prevention strategies.
5. Detect the early warning signs indicative of potential communication and professionalism breakdowns in themselves and others.
6. Create systems to support ongoing and widespread civility and professional communication practices in their workplace.
Includes Physician Reentry
Yes
Website Link
Link to Register
Affiliated or Accredited by:
University of California Irvine, School of Medicine
AMA PRA Category 1 Credits – 30 – 42
ABMS/ACGME Competencies
Patient Care and Procedural Skills
Systems-based Practice
Interpersonal and Communication Skills
Professionalism
Physician Remediation Resources
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University of California Irvine, School of Medicine – PBI Elevating Civility and Communication in Health Care Course
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University of California Irvine, School of Medicine – PBI Medical Ethics and Professionalism Course
Description
This course is grounded in the premise that everyone has the potential to commit an ethical violation or violate professional expectations. Participants arrive at the seminar primed by the pre-course readings, assignments, and self-assessment exercises-springboards for the process of introspection and self-critique. During the course, participants examine how and why their professional practices, responses to stress, and personal or situational factors initially put them at risk for exercising poor judgment or rationalizing improper behavior. Participants complete the course by producing and orally presenting a tiered Personalized Protection Plan to their classmates and the faculty for constructive critique. The plan is designed to avoid future wrongdoing, safeguard patients and colleagues, and honor the reputation of their profession moving forward.
Subject/Objectives
1. Comply with standards of practice and codes of ethics.
2. Improve clinical decision making by minimizing negative influencers.
3. Adhere to professional ethics with resultant improvements in professional-patient interaction, which can improve clinical outcomes.
4. Reduce their potential transgressions through the development of systems that can be implemented into clinical practice.
5. Become aware of the early warning signs indicative of ethical dilemmas and boundary problems.
6. Create an ethics-based Formula and implement a tiered Personalized Protection Plan to maintain ethical integrity.
Includes Physician Reentry
Yes
Website Link
Link to resource
Affiliated or Accredited by:
University of California Irvine, School of Medicine
AMA PRA Category 1 Credit
22 – 34
ABMS/ACGME Competencies
Interpersonal and Communication Skills
Patient Care & Procedural Skills
Professionalism -
KSTAR – A&M Rural & Community Health Institute – Strengths Based Appreciative Coaching
Description
In a strengths based appreciative approach we begin by identifying your vision for yourself, if you were functioning at your peak performance. Specifically, what would you like your patients and their families to say about the quality of the experience they have while in your care. What behaviors would you need to promise to do to accomplish that outcome.
We then identify any gaps between this ideal and your current performance based on the four standardized patient encounters. We discuss your top five unique strengths in order to leverage these to build your skills while helping you stay engaged and excited about the process. The research is clear, those who engage their strengths every day, have greater work satisfaction, resilience and less burnout at work. At the end of session one we will have co-created a learning agenda to help you accomplish your vision. Session 2 through 5 will be focused on closing the gap between the current state and your envisioned future state.
Because of the unique needs of our population in the KSTAR program, this agenda can be modified to your unique needs and practice situation. Our aim is to be flexible and facilitate you in achieving your vision.
Program Steps
Interview and video-tape 3 sessions with standardized patients
Review your video-tapes and rank yourself on relationship-centered skills
Complete the top 5 Clifton Strengths assessment
One-on-One coaching sessions
Follow-up session with standardized patients to review progress
Subject/Objective
1. Build an educational alliance
2. Learn your innate strengths and how they may be leveraged
3. Build skills in relationship-centered communications
Website Link
Strengths Based Appreciative Coaching (architexas.org)
Affiliated or Accredited by:
KSTAR – A&M Rural & Community Health Institute
ABMS/ACGME Competencies
Interpersonal and Communication Skills
Professionalism -
American Association of Neuromuscular & Electrodiagnostic Medicine – The 2020 Neuromuscular (NM) Self-Assessment Examination (SAE)
Description
The 2020 Neuromuscular (NM) Self-Assessment Examination is an excellent study guide for maintenance of certification or preparing for board exams. The American Board of Psychiatry and Neurology (ABPN) and the American Board of Physical Medicine and Rehabilitation (ABPMR) have reviewed and approved this product as part of comprehensive lifelong learning program.
Subject/objective
To assess skills in neuromuscular medicine and provide feedback.
Website Link
Link to Course
Affiliated or Accredited by:
American Association of Neuromuscular & Electrodiagnostic Medicine
AMA PRA Category 1 Credit
8
ABMS/ACGME Competencies
Medical Knowledge
Patient Care and Procedural Skills -
University of California Irvine, School of Medicine – PBI Medical Record Keeping Course
Description
Deficiencies in medical record keeping are a common reason for referral to a remedial course, yet many clinicians fail to recognize why they are being held to account for what they may consider a chore-even a distraction from patient care. Our course illustrates why the process of keeping complete, clear, and accurate medical records is critical to the responsible provision of patient care and explores perceived obstacles to adhering to better practices. The pre-seminar review of provided medical records sets the stage for the live, interactive instruction in standards of record keeping, including trouble-shooting to ensure that newfound habits can be maintained.
Subject/Objective
1. Describe how to maintain compliance with laws regarding medical record-keeping.
2. Improve documentation in support of appropriate billing codes, regulations, and expectations.
3. Document with clarity to reduce misinterpretation and errors.
4. Provide improved documentation for risk management.
5. Apply improved skills for maintaining electronic medical records.
6. Create and implement a Personalized Protection Plan that includes strategies, safeguards, and systems to reduce the risk of relapse and improve accountability.
Includes Physician Reentry
Yes
Website Link
Link to Register
Affiliated or Accredited by:
University of California Irvine, School of Medicine
AMA PRA Category 1 Credits
17 – 30
ABMS/ACGME Competencies
Systems-based Practice
Interpersonal and Communication Skills
Professionalism
