Activity ID



June 1, 2020

Format Type


CME Credit



CME Provider

Medical Risk Management, Inc.


Even if your clinical skills are state-of-the-art and your communication and documentation practices flawless, it’s still possible that you’re being set up for a malpractice suit by situations in your office that you’re not even aware exist. Everything that happens in your office, from the way your receptionist handles the phone call that schedules your patient’s initial visit to the way your office manager collects payment at the end of the visit is more than just a reflection of you personallyit’s a legal extension of your practice for which you can be held liable.

Diplomate Engagement

Correct answers to the post-test

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Understand the importance of having written practice policies in place and educating all employees about them
Know how phone calls from patients calling in with symptoms should be handled
Realize the danger of allowing employees to perform duties beyond those that they are licensed to perform
Understand the importance tracking medical test results and ensuring that abnormal results are not lost to follow-up


Risk Management, Malpractice, Lawsuit, Liability


Interpersonal & Communication Skills, Medical Knowledge, Patient Care & Procedural Skills, Professionalism, Systems-based Practice

CME Credit Type

AMA PRA Category 1 Credit

Practice Setting

Inpatient, Outpatient, Rural, Urban

National Quality Strategies and/or Quadruple Aim Care Processes

Healthcare Systems, Professionalism, Physician-Patient Relationship

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The information provided on this page is subject to change. Please refer to the CME Provider’s website to confirm the most current information.