Activity ID



March 31, 2020

Format Type


CME Credit



CME Provider

American Medical Association


Increasing administrative responsibilities due to regulatory pressures and evolving payment and care delivery models reduce the amount of time physicians spend delivering direct patient care. Medical assistants (MAs) are often one of the largest groups of personnel and the front line of care in a practice, often serving as the outward-facing representatives who interface most with patients and families. MAs are on a care team with physicians, nurses and other professionals who are engaged in life-long learning. Providing consistent, accurate professional development tools in a monthly module format supports MAs in increasing knowledge and their ability to contribute to the team in a meaningful way. MA in-service education demonstrates that the practice values their MAs and also charges them with the responsibility to also be a life-long learning accountability to improve their performance. Medical assistants are in the front lines of care in practices; they serve as the outward-facing representatives who interface with patients and families. Medical assistants are an untapped source of potential to contribute to the medical team with a larger amount of training. Particularly in this era of higher medical costs, using resources that already exist in practices is more important than ever before; it is imperative, therefore, to have a module on this topic to educate practices on how to use medical assistants to improve their practices.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Prioritize training topics for your medical assistant professional development program
Select a program leader for your program
Assemble the curriculum and education materials
Evaluate the effectiveness of the training


Medical assistant


Interpersonal & Communication Skills, Practice-based Learning & Improvement, Professionalism, Systems-based Practice

CME Credit Type

AMA PRA Category 1 Credit

MIPS Approved

This activity qualifies for the CMS Merit-based Incentive Payment System (MIPS), where you can earn a performance-based payment adjustment to your Medicare payment

Physician Well-being activity

Efficiencies in Medical Practice

Practice Setting

Inpatient, Outpatient, Rural, Urban

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