Activity ID



August 21, 2022

Format Type


CME Credit



CME Provider

American Medical Association


Increasing administrative responsibilities due to regulatory pressures and evolving payment and care delivery modelsreduce the amount of time physicians spend delivering direct patient care. When empathetic listening is used in health care, patients and families are more satisfied and more open to hearing their physician’s advice. Practicing empathy can save time and effectively defuse difficult situations. By forging deeper connections with patients, physicians can experience greater professional satisfaction and joy in work. Studies have shown that physician empathy is an essential attribute of the patient-physician relationship and is associated with better outcomes, greater patient safety and fewer malpractice claims. However, due to the rigorous amount of education physicians already need to go through, communication skills training has traditionally received less attention. This module provides physicians the training on how to demonstrate empathy to patients in their practice.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Identify the benefits of listening with empathy
Demonstrate techniques on how best to listen for underlying feelings, needs or values
Reflect on conversations and refine techniques as necessary


Patient voice, Patient satisfaction


Interpersonal & Communication Skills, Practice-based Learning & Improvement, Professionalism, Systems-based Practice

CME Credit Type

AMA PRA Category 1 Credit

MIPS Approved

This activity qualifies for the CMS Merit-based Incentive Payment System (MIPS), where you can earn a performance-based payment adjustment to your Medicare payment

Physician Well-being activity

Organizational Culture of Wellness, Efficiencies in Medical Practice

Practice Setting

Inpatient, Outpatient, Rural, Urban, VA/Military

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