Activity ID



May 9, 2021

Format Type


CME Credit




CME Provider: Louisiana Medical Mutual Insurance Company (LAMMICO)

Description of CME Course

After an adverse event, patients look to their physician for empathy and an understanding of what happened. Physicians may defer this difficult conversation for fear of exposing themselves to a lawsuit. Indeed, legal advice in the past often supported a “deny and defend” stance. State apology laws were enacted to protect and promote statements of sympathy, but many do not protect statements of fault or explanations of the event, so physicians must be familiar with the details of their own state law. This monograph seeks to provide the physician with the communication skills and resources to carry out this conversation.

Diplomate Engagement

Pre-and Post-test results are provided to diplomate and an evaluation survey is issued upon completion of the course. A follow-up post-activity survey is also issued 3-4 months after completion that asks what practice changes have been made.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Determine if they have a state apology law and describe its key features.
Explain the benefits and limitations of state apology laws.
Carry out an empathetic conversation with a patient/family after an adverse medical event.
Notify the necessary institutional parties of the adverse event.


Medical Error, Disclosure Laws, Physician-Patient Conversations


Interpersonal & Communication Skills, Medical Knowledge, Professionalism

CME Credit Type

AMA PRA Category 1 Credit

Practice Setting

Academic Medicine, Inpatient, Outpatient, Rural, Urban, VA/Military

National Quality Strategies and/or Quadruple Aim Care Processes

Communication Skills, Medical Ethics

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The information provided on this page is subject to change. Please refer to the CME Provider’s website to confirm the most current information.