Activity ID



August 21, 2022

Format Type


CME Credit



CME Provider

American Medical Association


Increasing administrative responsibilities due to regulatory pressures and evolving payment and care delivery models reduce the amount of time physicians spend delivering direct patient care. Understanding patient and caregiver perspectives is key to achieving desired results. When patients and families are engaged in practice-improvement decisions, practices are able to ensure that community perspectives and needs are represented in business operations. Although PFACs are common among most hospital institutions, there are a small number of medical practices and health care organizations harnessing patient involvement as a powerful force for improving care. By understanding the perspectives of patients and caregivers, health care teams within practices can ensure that care directly addresses patient needs.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Develop your practice's business case for the Patient and Family Advisory Council (PFAC) and ensure leadership support
Create a PFAC planning committee
Develop an action plan, charter and budget
Invite, interview and select PFAC members
Initiative improvement project in partnership with PFAC members
Launch the PFAC and support the members in their work as effective advisors
Track the results of PFAC work


Patient voice


Practice-based Learning & Improvement, Professionalism, Systems-based Practice

CME Credit Type

AMA PRA Category 1 Credit

MIPS Approved

This activity qualifies for the CMS Merit-based Incentive Payment System (MIPS), where you can earn a performance-based payment adjustment to your Medicare payment

Physician Well-being activity

Organizational Culture of Wellness, Efficiencies in Medical Practice

Practice Setting

Inpatient, Outpatient, Rural, Urban

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