Activity

Activity ID

3652

Expires

August 21, 2022

Format Type

Enduring

CME Credit

0.5

Fee

$20
CME Provider

American Medical Association

Description

Empathetic listening can help improve the patient experience. Learn to how to listen with empathy to better support your patients’ needs and wants, and improve patient satisfaction.

Disclaimers
1. This activity is part of the AMA STEPSForward initiative.
2. This activity is free to AMA members.

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ABMS Member Board Approvals by Type
More Information
Commercial Support?
No

NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

1. Identify the benefits of listening with empathy
2. Demonstrate best practice techniques to listen for underlying feelings, needs, or values
3. List ways to reflect on conversations and refine listening techniques as necessary

Keywords

Patient Care, Health Care Quality

Competencies

Interpersonal & Communication Skills

CME Credit Type

AMA PRA Category 1 Credit

MIPS Approved

This activity qualifies for the CMS Merit-based Incentive Payment System (MIPS), where you can earn a performance-based payment adjustment to your Medicare payment

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The information provided on this page is subject to change. Please refer to the CME Provider’s website to confirm the most current information.