ExpiresDecember 31, 2023
Format TypePerformance Improvement (PI)
CME Provider: Northwest Permanente
Description of CME Course
The purpose of the Care Experience Toolkit is to improve patient care, service, satisfaction, and retention as well as physician satisfaction, resilience, and wellness through enhanced communication skills. This activity is designed to give clinicians a structured format to reflect on their communication strengths and opportunities, and to provide the resources and support for them to hone their skills.
ABMS Member Board Approvals by Type
ABMS Lifelong Learning CME Activity
Allergy and Immunology
Colon and Rectal Surgery
Medical Genetics and Genomics
Physical Medicine and Rehabilitation
Psychiatry and Neurology
NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.
- Clinicians will be able to consistently practice evidence-based skills to improve clinician-patient communication and reflect on their impact.
- Clinicians will be able to raise scores on the Press Ganey measure, "Care Provider Composite" or other clinician communication metric.
- Clinicians will report through self reflection improved confidence with using the Four Habits Model skills.
Interpersonal & Communication Skills, Professionalism
CME Credit Type
AMA PRA Category 1 Credit
Physician Well-being activity
Efficiencies in Medical Practice, Personal Resilience, Organizational Culture of Wellness