Activity ID



December 31, 2023

Format Type

Performance Improvement (PI)

CME Credit




CME Provider: Northwest Permanente

Description of CME Course

The purpose of the Care Experience Toolkit is to improve patient care, service, satisfaction, and retention as well as physician satisfaction, resilience, and wellness through enhanced communication skills. This activity is designed to give clinicians a structured format to reflect on their communication strengths and opportunities, and to provide the resources and support for them to hone their skills.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

- Clinicians will be able to consistently practice evidence-based skills to improve clinician-patient communication and reflect on their impact.
- Clinicians will be able to raise scores on the Press Ganey measure, "Care Provider Composite" or other clinician communication metric.
- Clinicians will report through self reflection improved confidence with using the Four Habits Model skills.




Interpersonal & Communication Skills, Professionalism

CME Credit Type

AMA PRA Category 1 Credit

Physician Well-being activity

Efficiencies in Medical Practice, Personal Resilience, Organizational Culture of Wellness

Practice Setting

Inpatient, Outpatient

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The information provided on this page is subject to change. Please refer to the CME Provider’s website to confirm the most current information.