Activity ID
2843Expires
July 31, 2024Format Type
InternetCME Credit
0.5Fee
$0CME Provider: Massachusetts Medical Society
Description of CME Course
Physician office practices and malpractices insurers know that unreliable processes in patient care lead to increased risk to patients.
These 14 videos on patient safety and medical malpractice were developed to support care teams in office practices to proactively improve processes while also be prepared in the event a patient is harmed.
The case study videos profile practices that spent 15 months fixing flawed processes related to referrals, lab test follow up, medication management and communication challenges.
These diverse teams included physicians, practice managers, nurses, receptionists and medical assistants. Using a quality improvement approach, the practices were able to achieve notable improvements and change the culture of their practice.
The lectures with audio provide a theoretical grounding in quality, safety and risk management concepts, drawing from experiences in primary care. Led by experts, such as Dr. Gordon Schiff at Brigham and Women’s Hospital, and Dr. Madeleine Biondolillo from the Massachusetts Department of Public Health, these sessions will guide clinicians and staff through the steps of making care safer in their office practice.
In addition, a special interview with Dr. Lucian Leape from the Harvard School of Public Health highlights When Things Go Wrong, a brief manuscript written for primary care providers who inevitably encounter patients who have been harmed as result of medical error.
This course was developed under the PROMISES (Proactive Reduction in Outpatient Malpractice: Improving Safety, Efficiency, Satisfaction) grant funded by the Agency for Healthcare Research and Quality Grant # R18HS019508.
When Things Go Wrong in the Ambulatory Setting
Led by patient safety experts, Dr. Lucian Leape and Dr. Gordy Schiff, this session offers advice about the disclosure process after an adverse event, providing support and immediate care for your patient, follow-up communication, and support for clinicians. This video and accompanying 4-page guideline provide ambulatory leaders some of the skills and tools to handle challenging situations.
ABMS Member Board Approvals by Type
ABMS Lifelong Learning CME Activity
Allergy and Immunology
Anesthesiology
Family Medicine
Nuclear Medicine
Physical Medicine and Rehabilitation
Preventive Medicine
Psychiatry and Neurology
Radiology
Urology
Commercial Support?
NoNOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.
Educational Objectives
Understand the value of the clinician initiating the disclosure process after an adverse event.
Describe the immediate steps that should be taken after an adverse event is identified.
Understand why failure to communicate an adverse event is riskier than openly communicating.
Keywords
Patient Safety; Quality Improvement; Ambulatory care; Leadership; Safety culture
Competencies
Interpersonal & Communication Skills, Patient Care & Procedural Skills, Practice-based Learning & Improvement
CME Credit Type
AMA PRA Category 1 Credit
Physician Well-being activity
Efficiencies in Medical Practice
Practice Setting
Inpatient, Outpatient, Rural, Urban
