Activity ID



March 31, 2020

Format Type


CME Credit



CME Provider

American Medical Association


Increasing administrative responsibilities due to regulatory pressures and evolving payment and care delivery models reduce the amount of time physicians spend delivering direct patient care. Patient registration typically involves mailing registration packets to patients before their appointments and asking them to fill them out prior to their appointments; however, the patients often bring them to their appointments without filling them out, leading to delays in care and backups in the clinic’s schedule. This also leads to many primary care providers not having adequate time with their new patients nor time to familiarize themselves with their patient’s current health status. This calls for a new process that does not put the onus on the patient. The registration process can not only lead to delays in care and backups in the clinic schedule. It can also cause issues with lower patient engagement. With a patient-centered pre-registration process, the patient-centered pre-registration process can provide the physician and care team with the information they need for an efficient, effective initial visit. Patient-centered pre-registration does not use mailed registration forms; instead, a dedicated team member assists the patient with registration over the phone while they are establishing their initial visit or in person prior to their appointment. This conversation captures all of the patient’s required demographic, payment and clinical information. The completed pre-registration forms prompts match the clinic’s electronic health record (EHR) for easy entry by the team. This module educates providers on how to both save their practice time and engage their patients.

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NOTE: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement. Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

Educational Objectives

Design and implement your pre-registration process for your practice
Develop a pre-registration script
Identify and train staff to serve as NPCs
Evaluate the process and gather feedback from staff and new patients


Patient Engagement


Interpersonal & Communication Skills, Practice-based Learning & Improvement, Professionalism, Systems-based Practice

CME Credit Type

AMA PRA Category 1 Credit

MIPS Approved

This activity qualifies for the CMS Merit-based Incentive Payment System (MIPS), where you can earn a performance-based payment adjustment to your Medicare payment

Physician Well-being activity

Efficiencies in Medical Practice

Practice Setting

Inpatient, Outpatient, Rural, Urban

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